The Customer Service Charter sets out the standards the community can expect when engaging with Strathbogie Shire Council. It also outlines what we ask in return to ensure respectful, clear and effective interactions.

Providing high-quality customer service is fundamental to building stronger relationships and delivering better outcomes for our Shire. The Charter helps strengthen trust and accountability between Council and the community.

We’re inviting community members to review the draft Charter and share feedback. This is an opportunity to validate, refine or challenge the proposed commitments before they are finalised.

Community members can:

• Review the draft and complete a short feedback form on Share Strathbogie
• Provide written submissions via email or post to Council

From 27 October to 24 November 2025

All feedback will be considered in shaping the final Charter.

A summary of consultation outcomes will be shared publicly so the community can see how their input shaped the document.

• Feedback will be reviewed and considered in finalising the Charter
• A summary of consultation outcomes will be shared publicly
• The final Charter will be presented to Council for endorsement